Thanks for your purchase of Grocery University! You’ll be receiving an email, sent to the address you used to complete the Paypal checkout process, with complete download instructions.
If you don’t receive this email shortly, please be sure to check your junk mail or spam folder. Read the Frequently Asked Questions below, and if you still can’t find the email, please contact us and we will be happy to help.
Important note for customers with an AOL email address: AOL is rejecting emails from us to almost all AOL email addresses. If you have contacted us or purchased a product and haven’t received a response, it is likely that we have responded and the email never got through to you. Please contact us via one of your alternate email addresses or email use directly at sales@groceryuniversity.com.
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Frequently Asked Questions
Following are answers to commonly asked questions or download issues. Please read these FAQs before contacting us with issues about your purchase as the answer is likely included below. If your question is still not answered, please contact us and we’ll be happy to help!
Frequently Asked Questions
Following are answers to commonly asked questions or download issues. Please read these FAQs before contacting us with issues about your purchase as the answer is likely included below. If your question is still not answered, please contact us and we’ll be happy to help!
- How will the product be delivered to me?
- I never received an email with the download link.
- I don’t have access to the email address I paid with through Paypal.
- I paid with an eCheck through Paypal but didn’t receive my download link.
- I accidentally ordered twice or bought more than one copy.
- When I click the links all I get is page that says “Copyright 2002-2011 Google Inc”.
- The link in the email says it’s not valid.
- Norton Anti-Virus (or another antivirus program) swallowed the file and I can’t open it!
- I clicked on the link and it didn’t do anything, or takes me to a blank page.
- I downloaded the file, but when I opened it, it was empty; or it wouldn’t open at all.
- How do I get the MP3 files on my MP3 player?
How will the product be delivered to me?
You’ll be receiving an email, sent to the address you used to complete the Paypal checkout process, with complete download instructions. The email will contain link(s) to download the product for Windows or Mac. The email is sent immediately after your Paypal payment has been processed. If you haven’t received the link within about an hour, please contact us and we will manually send it.
Please check your junk or spam folder before contacting us about a missing download email.
I never received an email with the download link.
If you did not receive the email, please check your junk mail or spam folder. If you cannot find the email in your junk mail or spam folder, contact us with your name and the email address you used to place the order and we’ll help you out.
Please note that the download email will be sent to the email address you used to make the Paypal payment!
I don’t have access to the email address I paid with through Paypal.
If you paid using a Paypal account that is linked to an email address that is no longer access, you will need to contact us to manually send the download links to you. When contacting us, please indicate the email address that you used through Paypal and the address you would like the links sent to so that we can verify your payment and send the links to the address you now use.
I paid with an eCheck through Paypal but didn’t receive my download link.
Please note that we have to wait for the check to clear before we can send you the product. This takes about 5 business days and it must clear on our end as well as yours. As soon as the funds from your eCheck have landed in our account, we will send you the download email.
I accidentally ordered twice or bought more than one copy.
If you ordered more copies than you intended, please do not file a dispute with Paypal, as it will take much longer to resolve! Instead, contact us with your name and the email address you used to place the order and we’ll issue a refund within 1-2 business days.
When I click the links all I get is page that says “Copyright 2002-2011 Google Inc”.
This is a pretty common problem with Gmail accounts. It is likely downloading it in the background – check wherever your computer saves downloaded files and you’ll likely find it there. If not, try a different browser and it should prompt you to save it in a specific place.
The link in the email says it’s not valid.
To prevent illegal downloads, the download link is only active for about 72 hours. Please download and save the file to your computer as soon as you order so that you can listen to it at a later date.
If you did not save the file within 72 hours, contact us with your name and the email address you used to place the order and will be happy to send you another link.
Norton Anti-Virus (or another antivirus program) swallowed the file and I can’t open it!
This seems to be a common problem, especially with Norton Anti-Virus users. If this happens, please use the second download link you were sent to download a .zip file.
Or, you may follow these instructions from Norton Anti-Virus to remove a file from quarantine.
I clicked on the link and it didn’t do anything, or takes me to a blank page.
The links in your download email will open your web browser and, depending on your browser’s settings, will immediately start downloading the product wherever you have it set to save your internet downloads.
If you aren’t sure where that is, it’s often easiest to simply try another web browser, as it may be set to ask you where you’d like to save the files instead of downloading them automatically.
I downloaded the file, but when I opened it, it was empty; or it wouldn’t open at all.
This typically happens when the file hasn’t downloaded all the way. With over two hours of audio and two substantial PDFs, it’s a large file and may take 30+ minutes to download.
To see if it’s downloaded all the way, you can right-click on the file and choose Properties. The file size should be listed at about 137 MB. If not, it hasn’t downloaded all the way. Please try to download again.
How do I get the MP3 files on my MP3 player?
If you are using iTunes, open iTunes then click File, then Add To Library. You’ll need to locate the files on your computer, and then select all the MP3s and click Import. From there, you’ll need to sync your iPod with iTunes as normal.
If you have questions about your specific player, please consult the documentation for your player as we are unable to give instructions for every player.